Shipping policy

Shipping Policy

This policy explains how orders placed at knurlguard.com are processed and delivered.

Shipping Origin

All orders ship from China.

Order Processing

Orders are dispatched within 2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays in China.

If an unexpected issue affects dispatch, we will contact you using the email address provided with your order.

Estimated Delivery Time

Estimated transit time is 8–15 calendar days after dispatch. This transit estimate is in addition to the order processing period.

Actual delivery time may vary because of customs clearance, local delivery conditions, public holidays, severe weather, or carrier disruptions. If your order is delayed beyond the estimated delivery window, contact us so that we can investigate and assist.

Shipping Charges

Shipping costs are paid by the customer. The applicable shipping charge is displayed at checkout before payment.

Customs Duties

Knurl Guard covers customs duties associated with the original shipment. If a carrier or customs authority asks you to pay customs duties, email support@knurlguard.com with your order number and a copy of the payment request before paying.

If you have already paid customs duties, send us the official receipt so that we can verify the charge and arrange reimbursement. Any separate sales tax or VAT collected at checkout will be shown before you complete your purchase.

Delivery Destinations and Product Restrictions

Shipping availability depends on your destination and the legal restrictions applicable to the product. We may cancel and refund an order if we determine that it cannot lawfully be fulfilled.

Acceptance of an address at checkout does not override applicable import or product restrictions. We do not ship products in violation of applicable law.

Shipping Updates

We will send a shipping confirmation to the email address provided at checkout. If tracking is available for your shipment, the confirmation will include the tracking details.

Delivery Address Changes

Please check your shipping address before completing your order. If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes may not be possible after shipment.

If an incorrect or incomplete address supplied by you results in a returned parcel, we will contact you to discuss redelivery or other available options. Any additional shipping charge will be disclosed and agreed before redelivery.

Delayed, Missing, or Damaged Deliveries

If your order has not arrived within the estimated delivery window, or arrives damaged, contact us with your order number and a description of the issue. Please retain any damaged packaging where reasonably possible to assist our investigation.

If tracking shows delivery but you cannot locate the parcel, check with household members and the local delivery provider, then contact us for assistance. A tracking status does not by itself prevent us from investigating a missing delivery.

We will work with the carrier to investigate and arrange an appropriate resolution, including replacement or refund where required. Nothing in this policy removes your rights concerning non-delivery or goods damaged in transit.